AUSTIN, TX, July 31, 2017 — AntFarm, Inc. announced today it will feature the Tribal Lore Vault service document and knowledge portal at CompTIA ChannelCon 2017 “Be The Change,” the IT industry’s premier education, networking and partnering event at the JW Marriott in Austin, Texas, July 31 – August 2, 2017. #ChannelCon17
“It’s great to be participating in ChannelCon again this year,” says John Kilian, president and lead service architect for AntFarm. “At ChannelCon, we will get the opportunity to meet with hundreds of IT solution providers and discuss the challenges they face daily in delivering high-value services to their clients.”
In years past at ChannelCon, AntFarm focused on its Service Blueprint Bricks, robust off-the-shelf process modules for IT companies. “This year, we’re going to change things up a bit,” says Kilian. “We’ve been working hard to develop the industry’s most comprehensive service document portal, filling a big gap for IT solution providers, many of which have their documents spread around the company, along with undocumented ‘Tribal Knowledge’, and no good way to manage all of that information. It’s a forgotten piece not wholly addressed by any other service automation system. As a result, solution providers are missing out on the competitive advantage to be gained from efficient access to their institutional knowledge and documentation. We are helping them address this strategic shortfall.”
“We’re delighted to have AntFarm join us again this year for CompTIA ChannelCon,” said Kelly Ricker, executive vice president, events and education, CompTIA. “We are proud to be able to deliver exceptional business value to ChannelCon attendees. Participating exhibitors like AntFarm represent a key element of that value.”
AntFarm’s Tribal Lore Vault: Do you have a handle on service documentation?
Many IT companies experience “knowledge sprawl.” Service documents are created in many applications and spread across numerous systems and uncounted folders. It’s hard to find the right document when it’s needed. No one really knows what they have or where it is. These companies have lost control of service documentation, and with it, precious intellectual capital.
AntFarm’s Tribal Lore Vault is a service document and knowledge management portal. We started with an enterprise-class content management platform and then built the industry’s most comprehensive service document management portal. The Tribal Lore Vault is a central repository for all of a solution provider’s documents and knowledge, filling gaps not addressed by service automation systems.
Tribal Lore Vault Benefits:
AntFarm, Inc: Service Architects for IT Solution Providers
One of the most important goals for IT solutions providers is consistent delivery of high-value services to clients. AntFarm is uniquely qualified to help them achieve this goal. We are Service Architects, helping IT solution providers drive service growth through improved service design and delivery. Our approach, known as Service Blueprinting, creates a “design” for service delivery that enables providers to meet client needs better – giving the provider a competitive advantage in the market. Through the implementation of consistent service delivery processes, providers reduce rework and non-value-add effort, accelerating time to value and reducing cost. We offer off-the-shelf process modules, known as Service Blueprint Bricks, conduct custom service design projects, and offer the industry’s most comprehensive service document and knowledge portal, the Tribal Lore Vault.
To learn more about AntFarm, visit www.antfarm-inc.com. To secure an appointment with AntFarm at ChannelCon, please email [email protected] or call 678-566-3671. Event attendees are encouraged to visit AntFarm at booth number 808 during the Technology Vendor Fair.
CompTIA: Building the Foundation for Technology's Future
The Computing Technology Industry Association (CompTIA) is the world's leading technology association, with approximately 2,000 member companies, 3,000 academic and training partners, over 100,000 registered users and more than two million IT certifications issued. CompTIA's unparalleled range of programs foster workforce skills development and generate critical knowledge and insight – building the foundation for technology’s future. Visit CompTIA online, Facebook, LinkedIn and Twitter to learn more.
Hosted annually by CompTIA, ChannelCon brings together executives and thought-leaders from across the technology industry for three days of educational sessions, panels, keynotes, and networking opportunities on the most important topics and trends impacting the industry. The event is attended by technology vendors, distributors and solution providers and IT professionals, as well as industry influencers, press and analysts from across the IT channel. More event details, including registration, are available here. Follow AntFarm and CompTIA ChannelCon via Twitter using the hashtag #ChannelCon17.