August 1st, 2023. Syosset, NY – CrushBank, the leader in AI Knowledge Management, is excited to announce its participation at CompTIA ChannelCon, happening August 1-3, 2023 at The Venetian Resort in Las Vegas, Nevada. CrushBank will showcase exciting new features that leverage the platform’s powerful semantic search capabilities combined with generative AI. Located at Booth 510, event attendees can look forward to experiencing these improvements firsthand.
CrushBank’s new features include:
Automated ticket classification and custom models – While CrushBank has long empowered MSPs to streamline ticketing systems through AI-powered auto-categorization and budgeting of ticket data, it has improved its Ticket Classifier functionality to include the ability to see configured service boards and automatically configure improvements that previously required manual association. In addition, CrushBank now enables users to create custom models to ensure even more accurate ticket resolutions.
Universal API – CrushBank now offers Universal API, allowing users to seamlessly integrate data from various systems, databases, and platforms into the CrushBank AI Engine. These include external SaaS systems wherein source data is accessible via API or csv data dump, such as Salesforce, JIRA, and FreshDesk, as well as SQL or non-SQL based systems where data can be extracted via a direct connection. This eliminates the need for custom integration methods for each different system, empowering ease of search and discovery.
Parent/Child structure for Platform MSPs – CrushBank is also rolling out enhancements for Master MSP accounts, giving users the ability to filter results based on an individual Child MSP and then subsequently, any of its clients when using Insight. This new structure also allows Child MSPs to share and see shared tickets with other Child MSPs, maximizing efficiency for support delivery.
CrushBank will also reveal a roadmap announcement regarding their development of ticket and timecard summarization using generative AI from WatsonX – IBM’s biggest, most powerful and most ambitious AI platform yet.
“At CrushBank, we’re continuously working to improve our platform and the results that it delivers to our clients,” said Brian Mullaney, CrushBank CRO. “With the release of these new features, we aim to further our mission of innovating the way support issues are resolved. We look forward to the feedback from the community, and look forward to their enhanced experience.”
Underscoring CrushBank’s dedication to pushing the boundaries of AI Knowledge Management and IT support solutions, they have recently announced that David Tan, CTO and Co-Founder, has been appointed as a member of CompTIA’s Artificial Intelligence Advisory Council – a gathering of prominent thought leaders and innovators dedicated to identifying business opportunities and fostering the adoption of artificial intelligence and machine learning technologies. David is of the foremost experts in AI and ML with exemplary expertise, contributions, and impact on the IT support community.
In July 2023, CrushBank was named as a Finalist for the 2023 CRN Tech Innovator Awards, recognized for its AI Knowledge Management system in the MSP Platform and Tools category. CrushBank was selected by a panel of CRN editors among hundreds of vendor entries using multiple criteria, including key capabilities, uniqueness, technological ingenuity, and ability to address customer and partner needs.
CrushBank Technology, Inc. has built an AI Knowledge Management system to transform IT support. It provides smart data to reduce escalations, speed resolutions and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data and identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information daily. For more information, visit www.crushbank.com.