HARRISBURG, PA – July 11, 2018 – D&H Distributing, a major provider of SMB and consumer technologies to the North American high-tech channel, has launched a new “Solutions & Services” program, a series of initiatives that deliver end-to-end enablement resources to VARs, helping them increase business by augmenting their capabilities. The initiatives include a new D&H Integration Center staffed with custom integration experts. It also includes a Professional Services offering, with solutions such as on-premise WiFi surveys, and security and vulnerability assessments that D&H Solutions Specialists conduct in partnership with VARs at the end-user’s location. In addition, the program encompasses profit-generating “Solution Pillars” such as Cloud/DaaS, collaboration, and new solution areas like Pro AV & Digital Signage.
As trends in the SMB market continue to advance, VARs require a greater range of resources to address these complex challenges, including the emergence of multi-location WiFi networks and the escalating need for enhanced cyber security. The D&H Solutions & Services program brings a more comprehensive ecosystem of support services to market, helping SMB resellers fill gaps in their offerings and augment their value propositions, allowing them to succeed in this rapidly changing industry.
“When fulfilling an installation, it’s not just about having the right WiFi products,” began Peter DiMarco, vice president of VAR sales at D&H Distributing. “It’s also about applying the expertise and resources to make sure that WiFi network creates a robust, effective environment that meets the unique needs of the end-customer. D&H has created a structured services arm to help resellers accommodate more complex projects without adding new personnel or in-house resources. We can now help VARs to tackle these projects without concern over how to support them long-term.”
The program’s resources are designed to support VARs through the life of an end-user project, from pre-sale/post-sale support, to life cycle management and recycling programs. It supplements a VAR’s current offering—with minimal in-house investment—allowing the reseller to deploy a greater range of sophisticated, lucrative solutions. VARs can capitalize on new opportunities, enter new areas of competency, and increase profitability.
The program also incorporates the distributor’s popular existing support services, such as D&H financing, Partner Services Marketing, the Solutions Lab training venue, and White Glove and Chrome management for the K-12 market. D&H Solutions & Services maintains industry-recognized certifications from CompTIA, Microsoft, Cisco, Hewlett Packard Enterprise, Avixa and others.
“D&H has offered invaluable services, including consultative technical support and online tools like their iQuote offering, which have helped us pursue a greater scope of projects in both government and the education markets,” said Kevin Whitford, sales manager at Howard Industries in Missouri. “In offering these hands-on resources, D&H has become more vested in our success and growth. We’re able to pursue and support more business than we could have otherwise, without having to add staff, or to co-op with a potentially competing channel partner.”
“This array of Professional Services represents an evolution for D&H,” continued D&H’s DiMarco. “Resellers can leverage us for a new level of resources that will make them more formidable players in the marketplace. We now provide not only solutions, expertise, and training, but a more systematized menu of services ranging from on-site surveys, to detailed consultations, inventory services, and customized integration. With such services at their disposal, VARs can expand their practices.”
D&H’s Solutions & Services Program Includes:
D&H Integration and Supply Chain Services:
D&H Professional Services:
D&H Solutions Navigator:
D&H customers can visit www.dandh.com/DHSS or call (800) 340-1001 to speak to their account representatives. Customers can reach the D&H Solutions & Services Team directly by calling the Solutions Navigator line, or 888-325-1246 option 8; or emailing DHSS@dandh.com.
About D&H Distributing
D&H Distributing believes the most important element of doing business is developing relationships for mutual success. The company continues to build upon its 100-year-old culture by providing its manufacturers, co-owners, and partners with the utmost customer care, consultative guidance, and multi-market expertise. As one of North America’s leading technology distributors, it delivers a wealth of enablement resources and hands-on support services that empower resellers in the IT channel.
The company engages with solution providers, integrators, and VARs to meet current business challenges, as well as forecast their evolving, real-world needs and prospects for lucrative growth opportunities. D&H maintains a special focus on independent VARs expanding their competencies in areas such as hosted and cloud services, the modern mobile workplace, comprehensive SMB server networks, and cross-market expertise across the small business, education, healthcare, and government verticals, to name a few. The company's value proposition includes professional marketing resources, a new transactional service model, dedicated Solutions Specialists, and a highly-lauded webcast training venue; plus reseller engagement events such as technology trade shows, roundtable opportunities, training “track” sessions, and hands-on "lab" sessions.
The distributor is headquartered in Harrisburg, PA, in the US and in Brampton, Ontario, in Canada. Additional warehouses are located in Atlanta, GA; Chicago, IL; Fresno, CA; and Vancouver, BC, Canada. Call D&H toll-free at (800) 340-1001, via www.dandh.com, or follow the distributor’s Facebook and Twitter feeds, https://www.facebook.com/DandHDistributing/ and @dandh.
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Contact: Suzanne Mattaboni
Suzanne Mattaboni Communications, Inc.
For D&H Distributing
(610) 261-4560
suzgm@aol.com