https://channelcon.vporoom.com/Intermedia/ https://channelcon.vporoom.com/Intermedia/Intermedia-Launches-Contact-Center-AI-driven-Analytics-to-Help-Businesses-Identify-Critical-Insights-from-Customer-Interactions Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key words and phrases from daily customer interactions to surface insights that can materially improve business performance Thu, 23 Jun 2022 10:05:00 -0400 https://channelcon.vporoom.com/Intermedia/Intermedia-Launches-Contact-Center-AI-driven-Analytics-to-Help-Businesses-Identify-Critical-Insights-from-Customer-Interactions https://channelcon.vporoom.com/Intermedia/Intermedia-Earns-J-D-Power-Certification-for-Sixth-Year-in-a-Row For the sixth consecutive year – a first among cloud tech companies – Intermedia continues to distinguish itself from other cloud providers as it once again is recognized and certified by J.D. Power for providing "An Outstanding Customer Service Experience" in Assisted Technical Support Fri, 19 Nov 2021 10:06:00 -0500 https://channelcon.vporoom.com/Intermedia/Intermedia-Earns-J-D-Power-Certification-for-Sixth-Year-in-a-Row https://channelcon.vporoom.com/Intermedia/New-Release-of-Intermedia-Unite-R-Delivers-an-Even-More-Feature-Rich,-Intuitive,-Unified-Communications-as-a-Service-UCaaS-and-Contact-Center-as-a-Service-CCaaS-Platform Latest release of Intermedia’s award-winning cloud communications platform advances the company’s mission to provide businesses of all sizes with the most versatile, reliable, and integrated communications solutions for increased employee collaboration, enhanced productivity, and better customer care Thu, 18 Nov 2021 10:08:00 -0500 https://channelcon.vporoom.com/Intermedia/New-Release-of-Intermedia-Unite-R-Delivers-an-Even-More-Feature-Rich,-Intuitive,-Unified-Communications-as-a-Service-UCaaS-and-Contact-Center-as-a-Service-CCaaS-Platform https://channelcon.vporoom.com/Intermedia/The-Intermedia-Unite-Desktop-App-just-got-a-whole-lot-better Thu, 21 Jun 2018 07:13:00 -0400 https://channelcon.vporoom.com/Intermedia/The-Intermedia-Unite-Desktop-App-just-got-a-whole-lot-better https://channelcon.vporoom.com/Intermedia/New-Research-Ranks-Reliability-as-Top-UCaaS-Purchasing-Priority-Among-SMBs Intermedia study shows 40% of SMBs are using collaboration tools – up from 32% two years ago – yet the majority of SMBs don’t have full-time internal IT Wed, 25 Apr 2018 07:16:00 -0400 https://channelcon.vporoom.com/Intermedia/New-Research-Ranks-Reliability-as-Top-UCaaS-Purchasing-Priority-Among-SMBs