We are Service Architects, helping IT solution providers drive service growth through improved service design and delivery.
Our approach, known as Service Blueprinting, creates a “design” for service delivery that results in greater value for your clients by meeting their needs better – giving you a competitive advantage in the market. Through implementation of consistent service delivery processes, you will reduce rework and non-value-add effort, accelerating time to value and reducing cost.
We offer off-the-shelf process modules, known as Service Blueprint Bricks, conduct custom Service Design projects, and help you manage your service documents with our Tribal Lore Vault knowledge portal.