CrushBank is the first IT Help-Desk application to be built on Watson, the breakthrough cognitive technology developed by IBM. Watson uses “cognition”, the process of acquiring knowledge, to think, learn and inform decisions the same way your engineers and support teams do. CrushBank combines best-practice documentation with your proprietary content to provide invaluable insight. The system ingests large volumes of unstructured data, reads and understands it, and uses machine learning to find the right answers to your questions instantly. Simply put, CrushBank streamlines your help-desk with less escalation to Level 2 and above. End users are more satisfied with an increase in first-call resolution. At CrushBank it is our mission to help you increase help-desk engineer productivity, make the engineers smarter, keep your intellectual property in your help-desk and increase end user satisfaction.